The Retail Trust taps AI to improve staff mental health and prove value of wellbeing strategies Continue reading… Read More Generative AIStaff WriterMarch 12, 2024The Retail Trust, Charities, AI, Employees, Generative AI, GenAI, Health and wellbeing, FatFace, Next, BJSSComment
Evri rolls out new automated phone line to connect customers to UK advisors ahead of Christmas rush Continue reading… Read More Online deliveryStaff WriterNovember 13, 2023Evri, Next, Parcel delivery, Online delivery, Contact centres, Peak season, ChristmasComment
Asos and New Look shine in customer experience research as Zara flops Customer experienceStaff WriterNovember 16, 2022Chattermill, Customer experience, Fashion retailers, Asos, New Look, H&M, Next, ZaraComment
Next boosts online sport merchandise assortment via Fanatics tie up RTIH Innovation AwardsStaff WriterNovember 16, 2022Fanatics, Next, Online retail, Sports, RTIH Innovation Awards, 2022 RTIH Innovation AwardsComment
IBM veteran Duncan Robson becomes Chief IT Architect at Next AppointmentsStaff WriterSeptember 22, 2022Next, Duncan Robson, IBM, Chief IT Architect, Not On The High Street, Appointments, Richard Zubrik, Retail jobsComment
Reality bites as Zara charges for online returns CommentStaff WriterMay 16, 2022Zara, Online returns, Online delivery, E-commerce, Coronavirus, Next, Uniqlo, Green retail, Comment, Omnichannel retail, Customer experienceComment
Dave Wilson departs Hollywood Bowl Group for world of retirement IT DirectprsStaff WriterMay 13, 2022Dave Wilson, IT Directors, Hollywood Bowl Group, Retirement, Retail technology, Vue Entertainment, Jessops, Dunelm, NextComment
Reiss preps new website launch after move to Next Total platform Online retailStaff WriterFebruary 16, 2022Reiss, Next Total platform, Next, E-commerce, Online retail, Online delivery, Click and Collect, Omnichannel retail, Retail technology, Stores, Fashion retailers, UK retail, Next day delivery, Mobile retail, PaymentsComment
The five biggest retail tech news stories of the week Retail technologyStaff WriterSeptember 24, 2021Retail technology, Next, Gap, Online retail, Stores, Bricks and mortar retail, Mirakl, Funding rounds, E-commerce, Aldi UK, Checkout free stores, Shell, Uber Eats, Grocery delivery, Asda, Wayve, Autonomous retail, Omnichannel retailComment
Next strikes deal to operate Gap brand in Britain Omnichannel retailStaff WriterSeptember 17, 2021Next, Gap, Stores, UK retail, Bricks and mortar retail, Online retail, Online delivery, Omnichannel retail, Click and CollectComment
Last week’s most clicked RTIH retail technology articles Retail technologyStaff WriterApril 19, 2021Retail technology, Rakuten Europe, Chiliz, Socios.com, Fan tokens, Blockchain technology, Morrisons teacher discount, Bricks and mortar retail, Supermarkets, Liam Payne, EE, Augmented reality, Amazon Fresh London store, Stores, Asap, Q-commerce, Tesco, Homebase, Next, Kroger, Ocado, Customer Fulfillment Centres, Brittain Ladd, Salesforce Ventures, Marketplacer, Funding rounds, StartupsComment
Sockshop expands physical presence with Next concession launch Physical retailStaff WriterApril 13, 2021Sockshop, Next, London, Concessions, Stores, Bricks and mortar retail, Physical retailComment
Homebase launches garden centres in six Next stores Bricks and mortar retailStaff WriterApril 11, 2021Homebase, Next, Bricks and mortar retail, Stores, Mobile retail, Omnichannel retail, Garden centres, Non essential retailersComment
Agile digital retailers will thrive on Black Friday Black FridayStaff WriterNovember 25, 2020Black Friday 2020, GlobalData, Shopping events, Bricks and mortar retail, Amazon, Asos, NextComment
Next at Morrisons collect and return tie up goes live Online fashionStaff WriterNovember 24, 2020Next, Morrisons, Click and Collect, Next at Morrisons, Richard Hammond, Uncrowd, Supermarkets, Online returns, Online delivery, Omnichannel retail, Online fashion, Missguided, InPostComment
The five most important retail tech news stories of the week Retail technologyStaff WriterApril 18, 2020Retail technology, Coronavirus outbreak, COVID-19, eBay, Walmart, Jamie Iannone, Next, Online retail, JD Logistics, China, Amazon France, UK retail, Bricks and mortar retail, Omnichannel retailComment
Next in good shape as it returns to online action Online retailStaff WriterApril 15, 2020Next, GlobalData Retail, Coronavirus lockdown, COVID-19, Online retail, Warehouses, Supply chain, Omnichannel retailComment
Next preps online return after coronavirus shutdown Online retailStaff WriterApril 13, 2020Next, Fashion retailers, Asos, Online retail, Coronavirus outbreak, COVID-19, Warehouses, E-commerce, Supply chain, UK retailComment
Primark set to pay price for bricks and mortar only strategy CoronavirusStaff WriterMarch 24, 2020Primark, GlobalData, Chloe Collins, Coronavirus outbreak, Bricks and mortar retail, Online retail, Omnichannel retail, COVID-19, Marks and Spencer, Next, StoresComment
Six retailers/brands that are so innovative right now Retail technologyStaff WriterDecember 5, 2019Boots, Aeon, Ocado Solutions, Marks and Spencer, Founders Factory, Selfridges, Next, Savvy, Waitrose, DnaNudge, Retail technologyComment