Fortnum & Mason has deployed Oracle Retail Brand Compliance Management.

This builds on the retailer's Oracle footprint which also includes Oracle Simphony Cloud Point of Sale to manage transactions across many of its restaurants.

"Managing the end-to-end product lifecycle across a supplier network of our size requires close coordination between our teams and suppliers, from initial product specifications and approvals through to compliance and launch," says Laura McLindon, Head of Technical - Food and FBH, Fortnum & Mason.

"By implementing Oracle Retail Brand Compliance Management, we’re bringing supplier information, product specifications, approvals, and development workflows together in one place. Instead of manually tracking information across different systems, our teams and suppliers will be able to work from the same up-to-date information."

This, she adds, will mean less time spent on administration and manual processes, better collaboration with suppliers, and a streamlined path from product idea to launch, giving teams more time to focus on delivering high quality and innovative products.

"Protecting the Quality Behind Every Product Quality and compliance are central to our product development process, particularly when working with such a diverse supplier network," she says.

"Having greater visibility of product and supplier information will help our teams maintain those standards as the business expands. With Oracle we will have greater visibility and governance across the product lifecycle, with a connected view of ingredient data, supplier records, compliance documentation, packaging information, and sustainability data to support the high standards we maintain as a Royal Warrant holder."

McLindon concludes: "With everything in one place, our teams can make informed decisions, maintain end-to-end product traceability, and respond quickly to supplier or regulatory changes to ensure our customers have a seamless buying experience."

"By bringing supplier, product and compliance information all together on one platform, we’re creating a strong foundation for future innovation, including the ability to take advantage of Oracle’s expanding AI capabilities."

"As the retail industry evolves, having connected and reliable information is becoming just as important as the products themselves. With Oracle, we’re giving our teams the tools to manage increasing complexity while continuing to deliver the quality, trust, and experience our customers."

2026 RTIH Innovation Awards

AI was a key focus area at the 2026 RTIH Innovation Awards.

Check out our winners here.

The awards celebrate global retail technology innovation in a fast moving omnichannel world. Our winners were revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

The event consisted of a drinks reception, three course meal, awards ceremony presided over by award winning stand-up comedian, presenter, actor and broadcaster, Aurie Styla, and after party until 1am.